State-of-the-art Interactive Voice Response (IVR) system.
TelePayIVR™ offers an Interactive Voice Response (IVR) system designed to support payment collection through voice automation. By incorporating TelePayIVR into contact center solutions, government entities can provide a secure method for processing payments over the phone, while reducing staff involvement in routine calls.
TelePay™ supports debit cards, all major credit cards, and popular digital wallets:
Features
24/7 Self-Service Automation:
Provides quick, efficient self-service options through an automation design that supports self-service availability at all times.
PCI and NACHA Certified:
Meets established PCI and NACHA security standards for payment processing.
Data-Driven IVR Capabilities:
Integrates with data sources for intelligent call flows, supporting call routing and workflows based on caller information.
Customizable Call Flow:
Offers flexibility to tailor call flows to customer needs, allowing agencies to shape the caller experience—even within defined system limits.
Benefits
Improved Service Delivery:
Enhances service delivery by allowing constituents to resolve inquiries and make payments through efficient self-service options.
Operational Staff Efficiency:
Reduces the burden of routine inquiries on staff, allowing staff to focus on higher-complexity inquiries.
Enhanced Security and Compliance:
Provides a secure and compliant solution for over-the-phone payments, building trust with constituents and protecting sensitive information.
Operational Efficiency:
Streamlines the payment collection process, resulting in quicker resolution times, reduced operational costs, and increased satisfaction.
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