Secure payments by phone, 24/7.
TelePayIVR™ is Civitek's interactive voice response (IVR) system for payment collection. Callers make secure payments through voice automation at any hour, and your staff spend less time on routine payment calls.
Need to pay by phone? TelePayIVR is offered through participating Clerk offices. Call the payment number listed on your county Clerk's website or on your notice.
TelePayIVR accepts debit cards and all major credit cards.
Call. Enter. Pay.
TelePayIVR works within your contact center and answers payment calls with automated, data-driven call flows, so routine payments never wait for an available clerk.
- 1
Call
The caller dials your Clerk's payment line, available 24 hours a day.
- 2
Enter
Guided voice prompts collect case or citation details through the phone keypad.
- 3
Pay
The caller completes a secure card payment with no staff on the line.
Built for self-service.
24/7 self-service
Callers can pay any time, day or night, through automated self-service.
PCI and NACHA certified
Meets established PCI and NACHA security standards for payment processing.
Data-driven call flows
Connects to your data sources for intelligent routing and workflows based on caller information.
Customizable call flow
Tailor the caller experience to your office, within defined system limits.
Contact center ready
Works within your contact center solution and takes routine payment calls off staff phones.
Flexible payment methods
Debit cards and all major credit cards.
Why Clerks choose TelePayIVR.
Payment calls handled around the clock, and more time for the calls that need a person.
Improved service delivery
Constituents resolve inquiries and make payments through efficient self-service options.
Staff efficiency
Fewer routine calls lets staff focus on higher-complexity inquiries.
Security and compliance
A secure, compliant way to take payments over the phone that protects sensitive information.
Faster resolution
Streamlined payment collection means quicker resolution times and lower operational costs.
One place to reconcile
Every TelePayIVR payment flows into TPE, Civitek's Transaction Processing Engine, where staff can search transactions, review orders and run reconciliation and disbursement reports alongside all other Civitek e-commerce payments.
Support for your Clerk's office.
Questions about a transaction, your setup or day-to-day use go straight to the teams that support TelePayIVR every day.
One suite, every way the public pays.
TelePayIVR covers payments by phone. The rest of the suite covers payments in person, online, on your website, by text or email and for child support, all reporting into TPE.
Secure, over-the-counter card and digital wallet payments at the Clerk's office.
Learn more →Online
Secure online payments for fines and citations through a portal tied to your Clerk's website.
Learn more →On your website
Secure payment processing built into any web page or web-based application.
Learn more →By text or email
Collect payments in real time without staff handling sensitive card information.
Learn more →Child support
A simple, secure platform for managing child support payments.
Learn more →Hear TelePayIVR in action.
Talk with our team about bringing TelePayIVR to the public you serve.
